We're happy to cancel any excursion booked providing we have enough notice.
In some cases it's possible that we cannot cancel (as services have already been paid for) or that we can only provide a partial refund. We look at each case individually and will do our absolute level best to ensure you get the best vacation experience possible.
The deadline for cancellations is 48 hours before booking to receive a full refund. If you cancel within 48 hours in most cases you will only receive a 50% refund. If you cancel within 24 hours of your planned excursion then in most cases no refund is available.
Where a booking has been cancelled by the operator (due to bad weather for example) we will always try and provide you with an alternative and where this is not possible issue a full refund as per our refunds policy.